Customer service is quick, friendly and helpful. Fast shipping. My product came with clear instructions, everything I needed to get started, and a thank you note. I have no complaints with the company.
I started my experiment a few days ago. So far there are no issues. I like that my order came with experiment tools like paperwork for documentation on my findings. This is very helpful. I also like the little bag and labels. Everything you need to succeed.
Great quality but shipping is always terrible. Even when I’ve paid for priority my shipment is always later than the ETA given at checkout. And not late by a day or two I’m talking 5-7days later than estimated.
Thank you for taking the time to leave a review. We appreciate your feedback and are always looking for ways to improve.
We understand your frustration with shipping times. Unfortunately, we have no control over USPS delivery schedules and are bound by their estimated delivery windows. Our records show that your last two orders were delivered within the USPS estimated timeframe.
We value your support as a customer and would be grateful if you would consider revising the three star rating? As a women-owned small business, your support means the world to us.
Thank you again for your understanding.
Sincerely,
Buckeye Amino Research
Packaging and care with delivery is top notch, the research guide cards are wonderful as well as the inclusion of all supplies needed to start your research!